Pratham Books is delighted that you have joined us in our mission of seeing, "a book in every child's hand " by buying our books. For any reason should you choose to cancel your order we have a liberal cancellation policy. Under this policy, cancellations will be considered if the request is made within 48 hours of placing an order. To cancel your order , please contact our Customer Service team at estore@prathambooks.org with your order number and request for cancellation, or call us on the following numbers: +91-80-25420925/42052574. In case your order is already shipped, we will not be able to accommodate the cancellation request.
Return and refund Policy:
In case of receipt of damaged or defective items or receipt of the wrong books, please report the same to our Customer Service team at estore@prathambooks.org within 8 working days of receiving your order. Please include your order number (sent to you via email after ordering) and details as to why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our books and quality of service. The request for refund will, however, be entertained only once the returned items have been checked.

 

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